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Lagen v. United Continental Holdings, Inc.

United States District Court, Seventh Circuit

January 23, 2014

GEORGE LAGEN, on Behalf of Himself and All Others Similarly Situated, Plaintiff,



The Plaintiff, George Lagen (the "Plaintiff"), on behalf of himself and others similarly situated filed a Complaint against United Continental Holdings, Inc., and United Airlines (hereinafter, "United"), alleging breach of contract, breach of the covenant of good faith and fair dealing, and unjust enrichment. The Defendants filed a Motion to Dismiss which the Court denied as to the breach of contact count, but granted as to the covenant of good faith and fair dealing and unjust enrichment counts.


"The Lord Giveth and the Lord Taketh Away" (Book of Job)

The claim here is that when United merged with Continental Airlines, United unlawfully beached its contractual obligations to its Million Miler flyer customers by revising downward the "lifetime benefits" the customers were to receive. Plaintiff seeks to represent himself and United customers who had achieved "MillionMiler status." The Court will presume knowledge of the specifics of the so-called "Lifetime Benefits" which were extensively described in the Court's earlier ruling. Suffice to say that they were materially reduced.

The basis of United's Motion to Dismiss was that there was not a separate contract for those achieving the MillionMiler status, and that the actual contract between United and its customers was its "MileagePlus" program which clearly gave United the right unilaterally to reduce or eliminate benefits. The Court denied the Motion to Dismiss on the grounds that the Complaint alleged a contact between United and its customers that was separate from its MileagePlus program. The Court held that at that early stage of the litigation it was plausible that there, was in fact, an additional contract between United and its Million Mile customers that did not give United the right unilaterally to reduce benefits and that Plaintiff had adequately alleged a contract, breach and damages. The Court, however, did point out that "as the case proceeds, it will be Plaintiff's burden to prove (not plead) that a contract exists between Plaintiff's proposed Million Miler class and United that differs from the Mileage Plus contract.

The case proceeded through discovery and the parties have now filed Cross-Motions for Summary Judgment. The Plaintiff contends that it has been able to prove the existence of a separate contract between the Million Miler class and United, and United contends that it has not. The Court agrees with United that Plaintiff has not proved the existence of a separate contract between it and the Million Milers. Accordingly, the Court denies Plaintiff's Motion for Summary judgment and grants United's Cross-Motion for Summary Judgment.


The relevant facts as to the summary judgment motions are taken from the respective Local Rule 56 Statements of Facts and are as follows.

United has operated a frequent-flyer program, called MileagePlus, since 1981. Enrollment is free and members receive various benefits for accumulating mileage credit by traveling on United flights as well as engaging in other activities such as purchasing items using a United Credit card. The Plaintiff enrolled in MileagePlus in 1993 by completing an enrollment form he received from a gate agent. The enrollment form in 1993 stated that the prospective member (1) acknowledged that he had read and understood the MileagePlus rules summarized on the form, and (2) agreed to be bound by the Rules. These "rules" have remained virtually unchanged throughout the relevant time period. Paragraph 1 of the rules in effect at the time Plaintiff enrolled stated as follows:

1. Mileage Plus membership and its benefits are offered at the discretion of United..., and United has the right to... change the Program Rules, regulations, benefits, conditions of participation or mileage levels, in whole or in part, at any time, with or without notice, even though changes may affect the value of the mileage or certificates already accumulated.
1a. United may, among other things, withdraw, limit, modify or cancel any award; [or] increase the mileage or number of certificates required for any award.... Members, in accumulating mileage or certificates, may not rely upon the continued availability of any award or award level, and members may not be able to obtain all offered awards.

This provision, or an almost identical provision, has been in each published MileagePlus Program rules since that time.

Members of MileagePlus have the opportunity to qualify each year for one of several annual status levels within the MileagePlus program that offer additional benefits beyond those available to general MileagePlus members and are referred to as the "Premier Program" or the "Elite Program." These two programs are part of the MileagePlus Program. Prior to 2012, United had three published Premier levels: Premier, Premier Executive, and IK. ...

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