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Yost v. Memorial Medical Center

November 18, 2009

JANICE YOST, PLAINTIFF,
v.
MEMORIAL MEDICAL CENTER, DEFENDANT.



The opinion of the court was delivered by: Richard Mills, U.S. District Judge

OPINION

This case is before the Court on the Defendant's motion for summary judgment [d/e 18]. Because the Plaintiff has not filed a response, the Defendant's motion is ALLOWED.

Plaintiff Janice Yost alleges that she lost her employment at Defendant Memorial Medical Center ("Memorial") on November 16, 2007 due to her age, in violation of the Age Discrimination in Employment Act ("ADEA"), 29 U.S.C. § 623(a)(1). Yost further claims that her demotion on October 7, 2007 was based on her age, in violation of the ADEA. Memorial moves for summary judgment on these claims. The Plaintiff has not responded to Memorial's motion.*fn1

I. BACKGROUND

(A)

Yost was born on November 19, 1948. She was employed by Memorial, a hospital in Springfield, Illinois, from August 2, 1976 to November 16, 2007. At all relevant times, Yost worked in Memorial's Call Center. The function of the Call Center is to "triage" incoming, outgoing, and interoffice telephonic communications, and to connect the caller to the appropriate party or department. The Call Center also serves as an answering service for the Southern Illinois University School of Medicine.

Prior to October 7, 2007, Yost had held the position of a Communications Team Leader for Memorial's Call Center since December 18, 2005. Before being promoted to the Call Center Communications Team Leader position in December 2005, Yost held the position of a Communications Assistant II within the Call Center. A comparison of the job description of a Communications Assistant II and a Communications Team Leader reveals that the duties of both positions are largely identical, except that a Communication Team Leader "acts as a Call Center Lead Contact or resource person when a supervisor is not available" and is also expected to support Memorial personnel policies to co-workers by leading through example.

In 2005, Jennifer Vorreyer became the administrator with responsibility over the Memorial Call Center. Vorreyer made certain observations of Yost's work and recorded those observations and the interactions between her and Yost. In May 2007, Vorreyer instructed Yost to "be nice" to a caller when her tone was terse. Vorreyer also observed Yost using an "angry" tone with a caller. The same month, Vorreyer observed Yost continue a personal phone call while business callers remained "in queue," prompting Vorreyer to counsel Yost the next day. Yost also gave Vorreyer a proposed work schedule that did not utilize the correct work shifts, which Vorreyer was not able to use. On June 15, 2007, Vorreyer met with Yost and explained why she would not be selected for the manager position.

On July 25, 2007, at approximately 11:15 a.m., Yost was on duty and seated at her work station within the Call Center. Vorreyer walked in and observed Yost seated with her head bowed down and appearing to Vorreyer to be sleeping or dozing. Yost did not respond to Vorreyer's e-mail which stated what she had observed. Vorreyer believed this to be a serious workplace offense. On August 1, 2007, Yost was issued a written warning for this misconduct and told that she would be terminated if it happened again. Yost signed the "Record of Corrective Action" and expressed no disagreement with the warning.

On August 22, 2007, Vorreyer informed Yost that Memorial was no longer going to employ Communications Team Leaders as of October 1, 2007. Yost believed that she was demoted for budgetary reasons. Following the demotion of Yost and Jolene Elmore, Memorial did not employ a Communications Team leader in the Call Center. Yost testified that the position was to her knowledge abolished at the time of her demotion. The demotion became effective on October 7, 2007, and Yost's position was changed from Communications Team Leader to Communication Assistant

II. Yost's rate of pay dropped from $14.85 to $13.51 per hour.

On November 13, 2007, Marjorie Carvalho was employed by Memorial as its Call Center Manager. She became Yost's direct supervisor and reported to Vorreyer. On November 16, at approximately 12:40 p.m., Yost was on duty and seated at her work station within Memorial's Call Center. Two supervisors, Brandy Farley and JoAnn Stone, entered the Call Center in search of another employee. Farley and Stone observed a woman in the Call Center who was leaning back in a chair so that her face was pointing toward the ceiling of the Call Center. The woman's eyes were closed and her mouth was open, though she was not speaking. Farley and Stone proceeded into the Call Center and found Carvalho seated within a work cubicle. They advised Carvalho that a Call Center employee appeared to be asleep. Carvalho proceeded to investigate and determined that the woman identified by Farley and Stone was Yost. Carvalho approached Yost and said, "Jan." Yost then sat up, opened her eyes and pressed the "busy" button on her telephone desk unit.

Carvalho immediately went to Vorreyer's office and advised Vorreyer of what Farley and Stone had reported to her and what Carvalho had just observed. Vorreyer informed Carvalho that Vorreyer had issued prior progressive discipline to Yost arising out of a prior incident of sleeping on the job. Vorreyer advised Carvalho that Vorreyer had no choice but to terminate Yost's employment.

Vorreyer then asked Carvalho to bring Yost to her office. The same day, at approximately 1:30 p.m., Yost was on duty and seated at her work station at the Call Center. Upon entering, Carvalho observed that Yost was once again lying back in her chair with her eyes closed. Carvalho called out Yost's name and touched Yost's shoulder. Yost sat up and opened her eyes. Carvalho then asked Yost to accompany her to ...


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